Gymboree’s Customer Service Helps Build Brand Loyalty

Yes, I just posted about a bad customer experience I received from American Girl.  On the flip side, here’s a wonderful experience I had with Gymboree’s customer service. A little background (for those who are unfamiliar with Gymboree).  When you purchase from Gymboree, you earn “Gymbucks” (for every $50 spent at Gymboree during an “earning…

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Tricky (Not-so-) “Free” Shipping from American Girl Store

Here’s a new marketing ploy I hadn’t heard of before.  I received an email from American Girl stating that Grace’s Baking Set was ½ off and they were offering free shipping if the baking set was ordered. Thinking of my daughter’s upcoming birthday as well as Christmas, I got online at my lunch hour and…

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